Return Policy
⚠️To ensure product safety and avoid cross-infection⚠️
⚠️Products with non-quality problems are not accepted for exchange or return⚠️
Products due to the following reasons can be returned within 7 days：
- Product was damaged during shipping
- We sent you the wrong item
- Product is expired upon delivery
- Product is defective or has quality issue
Note on Product Date Labels (For China-Sourced Products)
⚠️Please note that⚠️
In compliance with Chinese national regulations,
the date printed on the product packaging indicates the manufacturing date, not the expiration date.
The actual shelf life (e.g., number of months or years) is clearly stated on the back of the package.
Please do not mistake the manufacturing date for an expiration date.
If you have any questions regarding the dates or product shelf life, feel free to contact us.
Return Conditions：
- Be in the same condition as when you received it
- Be unworn, unused, and with original tags
- Be returned in its original packaging
Please contact us before returning any item：
- Photo proof of the item upon receipt
- Original order number
Once approved, we will send you a free return shipping label.
To start a return, you can contact us at motapet2023@gmail.com.